Welcome to Tretzi! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read them carefully, as they outline the rules and guidelines for using our website, including our policies related to refunds, cancellations, and privacy.

1. Acceptance of Terms

By using our website, making a purchase, or engaging with any of our services, you accept and agree to these Terms of Use, our Refund Policy, Cancellation Policy, and Privacy Policy.

2. Account Information

To place orders or make cancellations, you may be required to create an account on our website. You agree to provide accurate, current, and complete information during registration and to update it when necessary. You are responsible for keeping your account information confidential.

3. Order Cancellation

If you wish to cancel an order, please refer to our Cancellation Policy. You may cancel orders before processing or shipment. For customized items, cancellations are allowed within 6 hours of order placement. After order processing or shipping, cancellations are no longer possible, but you may be eligible for a return or exchange as per our Refund Policy.

4. Refunds

Refunds are available under the conditions outlined in our Refund Policy. If you are eligible for a refund, we will process it within 7-10 business days of receiving the returned product. Refunds will be issued to the original payment method.

5. Privacy and Security

We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information in accordance with the Privacy Policy.

6. Product Information

We strive to provide accurate product descriptions, but Tretzi does not guarantee that all details on the website are always complete or error-free. In case of discrepancies, we will address them according to our policies.

7. Restrictions on Use

You agree not to misuse our website or violate any laws while interacting with Tretzi. You may not engage in harmful, fraudulent, or unlawful activities that could damage the reputation of the brand or disrupt the normal operation of the website.

8. Changes to Terms

Tretzi reserves the right to update or change these Terms of Use at any time. Changes will be posted on this page, and the date of the last update will be shown. Continuing to use our services after changes are posted means you accept those changes.

9. Limitation of Liability

Tretzi is not liable for any direct, indirect, or incidental damages resulting from the use of our website or products. Our total liability will not exceed the amount paid for the product or service in question.

10. Governing Law

These Terms of Use are governed by the laws of the jurisdiction in which Tretzi operates, and any disputes will be resolved in the appropriate courts within that jurisdiction.

For any questions regarding these Terms of Use or related policies, please contact us at support@tretzi.com.