Thank you for choosing to shop with us! We are committed to delivering your orders in a timely manner. Below is our shipping and delivery policy for customers in India:

Processing Time:

• All orders are processed within 2-3 business days from the time of purchase.
• Orders placed after 3:00 PM IST or on weekends and holidays will be processed the next business day.

Shipping Time:

• Once your order is processed, delivery typically takes 5-7 business days depending on your location.
• For remote areas, delivery may take slightly longer.

Shipping Costs:

• Shipping charges are calculated at checkout based on your delivery address and the selected shipping method.
• We offer free standard shipping on orders more than ₹999 (specific value varies by promotion).

Order Tracking:

• After your order is shipped, you will receive a tracking number via email/SMS to track your package’s journey.
• Please allow 24-48 hours for tracking updates to appear once the order is dispatched.

Estimated Delivery Timeframe:

• We aim to deliver your order within 8-10 business days from the date of purchase.
• Delivery times may vary during peak seasons (e.g., festivals, holidays) or due to external factors like weather conditions or logistical delays.

Cash on Delivery (COD):

• We offer Cash on Delivery as a payment option for most locations. This may be subject to additional service fees in certain areas.

International Shipping:

• Currently, we only offer shipping within India. For international orders, please contact our customer support team for further assistance.

Undeliverable Packages:

• If your order cannot be delivered due to an incorrect address or failure to receive the package, it will be returned to us. You will be responsible for any additional shipping charges if you wish to have the order re-shipped.

Damaged or Lost Items:

• If your order is damaged or lost during transit, please contact us at [support@tretzi.com] within 7 days of receiving your order. We will resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

Customer Support:

• For any questions or issues regarding your order, feel free to reach out to our customer support team at [support@tretzi.com]. We are here to help!
  We appreciate your understanding and are committed to ensuring a smooth shopping experience.