Privacy Policy
At Tretzi, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services, including your use of our refund and cancellation policies.
Information We Collect
We collect personal information when you place an order, request customer support, or interact with our website. This may include:
- Contact Information: Name, email address, phone number
- Payment Information: Billing address, payment details
- Order Information: Order number, product details
How We Use Your Information
We use the information collected to process your orders, cancellations, refunds, and exchanges efficiently. Additionally, we use your information to:
- Provide customer support services
- Process payments and refunds
- Communicate with you about your orders, cancellations, and returns
- Improve our services and customer experience
Data Security
We employ security measures to protect your personal information from unauthorized access, alteration, or destruction. However, please note that no method of electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.
Third-Party Disclosure
We do not sell or trade your personal information to third parties. However, we may share your information with trusted third parties who assist us in processing payments, fulfilling orders, and handling customer service requests. These third parties are required to maintain confidentiality and comply with privacy standards.
Refund and Cancellation Information
When requesting refunds or cancellations, your information, including order number, contact details, and product information, may be used to process your request efficiently. We may also retain records of your refund or cancellation request for future reference in accordance with our internal policies.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, track orders, and analyze website traffic. You can disable cookies through your browser settings, but this may affect your experience on our website.
Your Rights
You have the right to access, correct, or request deletion of your personal information. If you wish to make such requests or have concerns about how we use your data, please contact us at support@tretzi.com.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use our website, you agree to the terms of this Privacy Policy.
If you have any questions or concerns about this policy, feel free to contact us at support@tretzi.com.